FAQ’s

Frequently Asked Questions (FAQs)

Are your rugs handmade?

Yes. All FYROSTIC CARPET rugs are handcrafted by skilled artisans in Bhadohi, India, the world-renowned GI-Tagged Carpet City of India.

Where are your rugs made?

Our rugs are made in Bhadohi, Uttar Pradesh, India, a region globally recognized for its rich carpet-weaving heritage and craftsmanship.

Do you ship internationally?

Yes. We currently offer international shipping and deliver directly to customers in Italy and selected international destinations.

How long does delivery take?

Most orders to Italy are delivered within 14–18 business days after dispatch, depending on customs clearance and local carrier operations.

Is shipping free?

Yes. We offer Free Shipping on all eligible orders.

Will I have to pay customs duties or VAT?

No. For eligible DDP (Delivered Duty Paid) shipments, all import duties, customs fees, VAT, and applicable taxes are included in the purchase price.

There are no additional charges upon delivery.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.

Do you offer returns or exchanges?

Yes. Customers may request a return or exchange within 14 days of receiving their order for eligible products, subject to our Return, Refund & Exchange Policy.

Are custom-made rugs eligible for returns?

No. Custom-made, personalized, clearance, discounted, and final-sale items are not eligible for returns or exchanges.

Will my rug look exactly like the photos?

Because every handmade rug is individually crafted, slight variations in color, texture, pattern, and size may occur. These natural variations are part of the uniqueness and authenticity of handmade products.

What materials are used in your rugs?

Depending on the collection, our rugs may be crafted using New Zealand wool, premium wool, cotton, viscose, jute, silk blends, and other high-quality natural fibers.