FAQ’s

Frequently Asked Questions (FAQs)

Are your rugs handmade?

Yes. Every NOOR RUGS piece is handcrafted by skilled artisans in Bhadohi, India, renowned worldwide for its centuries-old carpet weaving heritage.

Where are your rugs made?

Our rugs are handcrafted in Bhadohi, Uttar Pradesh, India, using traditional craftsmanship and premium-quality materials.

Do you ship internationally?

Yes. We proudly offer worldwide shipping and deliver to customers across multiple countries.

How long does delivery take?

Delivery times vary depending on your location. Most international orders are delivered within 7–15 business days after dispatch.

Is shipping free?

Yes. We offer complimentary worldwide shipping on all eligible orders.

Will I have to pay customs duties or taxes?

Import duties, customs fees, VAT, and other applicable taxes vary by destination country and shipping method. Where applicable, these charges may be included at checkout. Any applicable charges will be communicated during the purchasing or shipping process.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment in real time.

Do you offer returns or exchanges?

Yes. Eligible products may be returned or exchanged within 14 days of delivery, subject to our Return & Refund Policy.

Are custom-made rugs eligible for returns?

No. Custom-made, personalized, clearance, discounted, and final-sale items are not eligible for return or exchange.

Will my rug look exactly like the photos?

As each rug is individually handcrafted, slight variations in color, texture, pattern, and size are natural and reflect the authenticity of handmade craftsmanship.

What materials are used in your rugs?

Our collections feature premium materials including New Zealand wool, fine wool, cotton, viscose, jute, silk blends, and other carefully selected natural fibers, depending on the design.

Are your rugs suitable for underfloor heating?

Many of our rugs are compatible with underfloor heating. Please refer to the product description or contact our team for specific guidance.

How should I care for my rug?

Regular vacuuming and prompt attention to spills will help preserve your rug's beauty. Professional cleaning is recommended when necessary.

What payment methods do you accept?

We currently accept cryptocurrency payments exclusively. Customers worldwide can securely complete their purchases using the supported digital currencies available at checkout. Payment options are displayed during checkout and processed through our trusted cryptocurrency payment partners.