Terms of service

1. Overview

Welcome to NOOR RUGS. These Terms & Conditions govern your access to and use of www.noorrugs.com, including the purchase of our handcrafted rugs and related services.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.

We reserve the right to modify or update these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

2. Products

Every NOOR RUGS product is handcrafted by skilled artisans.

Due to the handmade nature of our products, slight variations in color, texture, weave, dimensions, pattern, and finish may occur. These natural variations are part of the uniqueness of handmade craftsmanship and are not considered defects.

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, occasional errors may occur.

3. Orders & Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

Pricing or technical errors
Product availability
Suspected fraud or unauthorized activity
Violation of these Terms & Conditions
Compliance with applicable laws

An order is considered accepted only after payment has been successfully confirmed and an order confirmation has been issued.

4. Cryptocurrency Payments

NOOR RUGS accepts cryptocurrency payments exclusively.

Supported cryptocurrencies are displayed during checkout.

All cryptocurrency payments are securely processed through trusted third-party payment providers.

Due to the nature of blockchain technology:

Cryptocurrency transactions are generally irreversible once confirmed.
Refunds, where approved, are processed in accordance with our Return, Refund & Exchange Policy.
Blockchain network fees and transaction fees are non-refundable.

5. Shipping & International Orders

NOOR RUGS proudly ships worldwide.

Estimated delivery times are provided for guidance only and may vary depending on destination, customs clearance, local carrier operations, weather conditions, public holidays, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

6. Customs Duties & Taxes

Import duties, customs fees, VAT, and other applicable taxes vary depending on the destination country and local regulations.

Where applicable, such charges may be included at checkout or collected by the relevant authorities in accordance with local laws.

7. Intellectual Property

All content on this website, including but not limited to:

NOOR RUGS name and branding
Logos
Product photographs
Product descriptions
Product designs
Graphics
Videos
Website content

is the exclusive property of NOOR RUGS and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

8. Prohibited Use

You agree not to:

Violate any applicable law or regulation.
Attempt unauthorized access to our website or systems.
Upload malicious software or harmful code.
Use the website for fraudulent or unlawful purposes.
Infringe upon our intellectual property rights.
Interfere with the operation or security of the website.

9. Third-Party Services

Our website may contain links to third-party websites or services.

NOOR RUGS is not responsible for the content, policies, security, or privacy practices of third-party websites.

10. Limitation of Liability

To the fullest extent permitted by applicable law, NOOR RUGS shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

11. Returns, Refunds & Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return, Refund & Exchange Policy.

By placing an order, you acknowledge that you have read and agreed to that policy.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing our business operations.

Any dispute arising from the use of this website or the purchase of our products shall first be resolved through good-faith negotiations. If a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts as required by applicable law.