الشحن
Free Worldwide Shipping
NOOR RUGS proudly offers complimentary worldwide shipping on all eligible orders unless otherwise stated on the product page.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after successful payment confirmation.
During peak seasons, promotional events, or public holidays, processing times may be slightly longer.
Orders are processed Monday through Saturday, excluding public holidays.
Estimated Delivery Time
Delivery times vary depending on your destination, customs clearance, and local courier operations.
Most international orders are delivered within 7–15 business days after dispatch.
Delivery estimates are provided for reference only and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number.
You can monitor your shipment at any time using the tracking information provided.
Order Confirmation
After placing an order, you will receive:
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Order Confirmation Email
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Shipping Confirmation Email (once your order has been dispatched)
Please ensure your email address is accurate during checkout to receive important order updates.
Order Cancellation
Orders may be cancelled before they have been processed for shipment.
Once an order has entered production, processing, or has been dispatched, cancellation requests may no longer be possible.
Approved refunds, where applicable, will be processed in accordance with our Return, Refund & Exchange Policy.
Customs Duties & Taxes
Import duties, customs fees, VAT, and other applicable taxes vary depending on the destination country and local regulations.
Where applicable, these charges may be included at checkout or collected by the relevant authorities in accordance with local import requirements.
Customers are responsible for complying with any applicable import regulations in their destination country.
Delivery Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
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Customs clearance procedures
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Carrier delays
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Severe weather conditions
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Transportation disruptions
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Public holidays
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Force majeure events
NOOR RUGS is not responsible for delays resulting from these circumstances.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.
Please include your order number and, where applicable, photographs of the package and product so we can investigate the issue promptly.
Cryptocurrency Payments
NOOR RUGS accepts cryptocurrency payments exclusively.
Orders will be processed after the cryptocurrency transaction has been successfully confirmed by our payment provider.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
NOOR RUGS
Customer Support: Monday – Saturday
Response Time: Within 24 Business Hours